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Craftsman Piano: Frequently
Asked Questions
click on
the links below for the answers
Q:
Why should I buy a
restored piano over a new piano?
Q:
Should I have my
piano restored?
Q:
Why should I buy a
restored piano or have my piano
restored from Craftsman Piano?
Q:
What parts do we use when
restoring our pianos?
Q:
How long would it take to
have my piano restored?
Q:
How long do you
guarantee your pianos?
Q:
If I have my piano
restored, do you supply a piano in the
meantime?
Q:
If I am looking
for a particular piano which you currently
do not have, can you find me a piano that I
am looking for?
Q:
What about cost of
shipping?
Q:
Once an
instrument is purchased, how does the
insurance work?
Q:
How are the
transactions made?
Q:
Why should I buy a
restored piano over a new piano?
A:
Restored Pianos:
Restored pianos generally have a
superior tone compared to today's modern
pianos. They have more elegant cabinets and
veneers - sometimes with intricate
engravings. They hold their value better and
are not made with composite board or have
any plastic components other than keys. Many
have real Ivory-covered keys. They were
built by craftsmen using solid, seasoned
wood and have a true life expectancy of
80-100 years before the need for
restoration.
New Pianos:
Many newer pianos are built in Asia, but
also in the USA, Russia and Western Europe.
The majority are mass-produced in an
assembly-line. To keep manufacturing costs
down, the quality of parts suffers, kilns
are used to artificially 'season' wooden
parts and some soundboards can be made out
of multi-laminated wood! Cases are usually
plain in character or refinement. Poor
quality instruments lose their value
quicker, compared to older restored pianos.
Beware of German and American sounding names
with lower prices. You get what you pay for.
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Q:
Should I have my
piano restored?
A:
Not all traditional pianos are worth
restoring. Some lesser-known makes/models
are not sturdy enough or musically good
enough, to justify the investment. Selection
of your piano is important. If you have a
good name piano such as Steinway, Mason &
Hamlin, Knabe, Chickering, Baldwin, Petroff,
Sohmer and a few select others-these are
worth restoring.
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Q:
Why should I
buy a restored
piano or have my piano restored from
Craftsman Piano?
A:
We use the finest quality parts and
materials at a low cost. Our technicians
take pride in paying attention to every
detail and are truly dedicated to doing the
job as if it were their own piano. We
guarantee our grand pianos for five years.
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Q:
What
parts do we use when
restoring our pianos?
A:
We use the world's finest parts which are
used in the best pianos such as the Hamburg
Steinways, Bosendorfers and Mason & Hamlins.
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Q:
How long would it take to
have my piano restored?
A:
The piano restoration process takes
approximately 12-16 weeks from the time your
piano is picked up.
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Q:
How long do you
guarantee your
pianos?
A:
We guarantee our grand pianos for five years
on all parts and labor and three years for
uprights.
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Q:
If I have my piano
restored, do you
supply a piano in the meantime?
A:
Yes, if you have your piano restored by us
and need a piano in the meantime, we will
supply you with a piano until your piano is
completed.
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Q:
If I am looking for
a particular
piano which you currently do not have,
can you find me a piano that I am looking
for?
A:
Yes, we search within our network of dealers
without any obligation.
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Q:
What about cost of
shipping?
A:
Often, cost of shipping is calculated into
the cost of the instrument. In many cases
the costs are negotiated in the purchase
price.
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Q:
Once an
instrument
is purchased, how does the insurance
work?
A:
Until the instrument is delivered, the
carrier has it insured for full purchase
price. Because we often sell our instruments
for "below market value", the buyer may
elect to purchase additional insurance.
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Q:
How are the
transactions
made?
A:
Each purchase can be different. Wire
transfers are a good option. Bank checks or
money orders work well too. Personal checks
are accepted but, it slows down the delivery
process as we will not ship an instrument
until the check has cleared.
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